Program Support Assistant
Duties are varied, non-routine, and consist of handling data and coordination for program patients, registration for My HealtheVet, managing clinics for real time Clinical Video TeleHealth events, including patient education activities, technical and scheduling activities, and other program support duties, as assigned. Additional duties include:
Assists in enrollment, disenrollment, and troubleshooting and non-responding activities on telehealth equipment and documenting these as appropriate; Receives and processes documents and reports in accordance with established procedures; Implements nationally standardized protocols for incoming data, organizes and maintains patient data, and retrieves a variety of computerized data; Tracks issues related to program effectiveness and role implementation as defined by national protocols; Keeps Home Telehealth Lead apprised of patient census and any changes/problems that might be encountered; Establishes and maintains inventory of all telehealth equipment; Monitors use of services, supplies, and equipment for the program; Gains and maintains computer skills on a variety of software programs such as word processing, file management, Veterans Health Information Systems and Technology Architecture (VistA) program, Excel spreadsheets, etc.; Collects, manages, and enters data in a timely fashion; Operates web-based software for the telehealth program as well as other databases; Attains basic competencies in operation of the telehealth equipment; Maintains a calendar of appointments of patients; Coordinates meetings, conferences, and takes meeting minutes; Prepares travel documents; Utilizes statistical data to compile reports; and, Performs all other duties as assigned. Work Schedule:
Monday through Friday, 8:
00 am - 4:
30 pm. Recruitment & Relocation Incentives:
Not authorized Financial Disclosure Report:
Not Required Driver's License Requirement (Screen Out):
A valid state-issued driver's license and safe driving record is required to perform the duties for this position. NOTE:
We cannot accept photographs, therefore; please do not submit a copy of your driver's license with your application package. If an interview is requested, you may be required to provide a copy of your valid state-issued driver's license. AND In addition to meeting the Driver's License Requirement, to qualify for this position at the GS-5 level, you must meet one of the following:
Experience:
You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-4) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Program Support Assistant, and that is typically in or related to the position to be filled. Specialized experience is experience providing clerical and/or administrative support performing a full range of standard and non-standard clerical assignments; recording and preparing meeting minutes; utilizing knowledge of correspondence requirements to prepare memoranda, letters, meeting notes, and other documents; maintaining records and files; scheduling appointments, coordinating meetings, and/or scheduling conferences; maintaining calendars and schedules for staff; and using automated systems to track data and create reports. NOTE:
Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR Education:
Successfully completed four (4) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. NOTE:
Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR Combination:
Equivalent combinations of successfully completed post-high school education (beyond the second year) and specialized experience, as described above, which meet the total experience requirements for this grade level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE:
Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position:
COMMUNICATIONS CUSTOMER SERVICE COMPUTER SKILLS MANAGES AND ORGANIZES INFORMATION CLERICAL IMPORTANT:
A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Assists in enrollment, disenrollment, and troubleshooting and non-responding activities on telehealth equipment and documenting these as appropriate; Receives and processes documents and reports in accordance with established procedures; Implements nationally standardized protocols for incoming data, organizes and maintains patient data, and retrieves a variety of computerized data; Tracks issues related to program effectiveness and role implementation as defined by national protocols; Keeps Home Telehealth Lead apprised of patient census and any changes/problems that might be encountered; Establishes and maintains inventory of all telehealth equipment; Monitors use of services, supplies, and equipment for the program; Gains and maintains computer skills on a variety of software programs such as word processing, file management, Veterans Health Information Systems and Technology Architecture (VistA) program, Excel spreadsheets, etc.; Collects, manages, and enters data in a timely fashion; Operates web-based software for the telehealth program as well as other databases; Attains basic competencies in operation of the telehealth equipment; Maintains a calendar of appointments of patients; Coordinates meetings, conferences, and takes meeting minutes; Prepares travel documents; Utilizes statistical data to compile reports; and, Performs all other duties as assigned. Work Schedule:
Monday through Friday, 8:
00 am - 4:
30 pm. Recruitment & Relocation Incentives:
Not authorized Financial Disclosure Report:
Not Required Driver's License Requirement (Screen Out):
A valid state-issued driver's license and safe driving record is required to perform the duties for this position. NOTE:
We cannot accept photographs, therefore; please do not submit a copy of your driver's license with your application package. If an interview is requested, you may be required to provide a copy of your valid state-issued driver's license. AND In addition to meeting the Driver's License Requirement, to qualify for this position at the GS-5 level, you must meet one of the following:
Experience:
You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-4) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Program Support Assistant, and that is typically in or related to the position to be filled. Specialized experience is experience providing clerical and/or administrative support performing a full range of standard and non-standard clerical assignments; recording and preparing meeting minutes; utilizing knowledge of correspondence requirements to prepare memoranda, letters, meeting notes, and other documents; maintaining records and files; scheduling appointments, coordinating meetings, and/or scheduling conferences; maintaining calendars and schedules for staff; and using automated systems to track data and create reports. NOTE:
Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR Education:
Successfully completed four (4) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. NOTE:
Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR Combination:
Equivalent combinations of successfully completed post-high school education (beyond the second year) and specialized experience, as described above, which meet the total experience requirements for this grade level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE:
Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position:
COMMUNICATIONS CUSTOMER SERVICE COMPUTER SKILLS MANAGES AND ORGANIZES INFORMATION CLERICAL IMPORTANT:
A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$39,053 to $50,765 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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